The U.S. Transportation Department fined Air India $80,000 for failing to post customer service and tarmac delay contingency plans on its website and adequately inform passengers about its optional fees.
Both U.S. carriers and foreign carriers with a website that sells tickets to U.S. consumers have been required to include on their homepages a prominent hyperlink that takes viewers directly to a page that shows all fees for optional services the carrier charges, including baggage fees.
Air India failed to post its customer service and tarmac delay contingency plans and to provide a link to its optional fees by the required date, the statement added.
